Customer Terms & Conditions – 2017


Boarding charges

Prices are per day which includes the day of arrival and the day of departure. Current boarding charges are displayed in the office and on the website. A discount is given where two or more pets from the same household are sharing accommodation. No discount is given if owners provide their pets own food and no refunds can be made should you wish to collect your pet before the agreed departure date.



Fees may be paid by cash, cheque or bank transfer and are payable on arrival or on departure. If paying by cheque, payment must be made on arrival. We reserve the right to review our boarding charges when necessary. Customers who have previously failed to show or cancelled will be asked to pay a 50% deposit for subsequent bookings.


Peak Periods

Our peak periods are Easter, Summer, Christmas and New Year. During these periods bookings can only be confirmed on receipt of a 50% deposit. Please check our website for our current “peak dates”. Please note, ALL DEPOSITS ARE NON-REFUNDABLE. During our peak periods we can only accept bookings of 4 days or more. Any bookings less than 4 days will be subject to a 4-day minimum charge.


Policy of care

While your pet stays with us we take every precaution and care to ensure its health and wellbeing. Should your pet suddenly become ill we would like to take immediate action, either by phoning your current vet practice or taking your pet to our local vet for treatment.



Our boarding fees include insurance for your pet whilst in our care. This will cover any vet’s fees incurred because of injury or illness sustained whilst in our care. This does not cover pre-existing conditions.



All dogs must be fully vaccinated against Distemper, Hepatitis, Parvovirus, Parainfluenza and Leptospirosis and un up to date vaccination card must be produced on arrival. Cats must be vaccinated against Feline Infectious Enteritis.


Abandoned animals

In the event of an animal not being collected after 14 days from the agreed collection date and no contact has been made by the owner or their representative, the animal will be deemed abandoned and Rushmere Boarding Kennels & Cattery Ltd reserve the right to rehome the animal.


Our opening hours must be strictly adhered to. Out of hours arrivals and departures can be made with prior arrangement and will incur a £25.00 surcharge.


Our opening hours are as follows

Monday to Saturday – 8.30am to 12.00pm & 2.30pm to 5,00pm

Sunday and Bank Holidays – 8.30am to 12.00pm

We are closed all day on Easter Sunday, Christmas Day, Boxing Day and New Year’s Day. No pets may arrive or depart on these days.


Rushmere Boarding Kennels & Cattery Ltd reserve the right to refuse admission to any animal showing signs of aggression.